Shipping Information

IMPORTANT NOTE:
To make it possible to carry the entire Phallix Product Line, which you will find that most Sex Toy shops on the net only carry a handful, we at the Naked Dildo require 3 - 5 days to process your order. We order direct from the Phallix factory and then direct to you.

*If you find prices lower somewhere else...please contact us with the URL (i.e. www.othersexshop.com) and the name of the product...we will confirm the lower price and immediately change the price at the Naked Dildo to match or beat our competitor. Additionally, all our customers that have subscribed to our Newsletter will be notified of the change in price so that everyone can benefit from our low price guarantee. We, at the Naked Dildo are dedicated to you, our customer, and since we are a small family business, you can be sure to get the best customer service available.

All orders are processed Monday through Friday, 8 A.M. to 5 P.M. PST.

UPS Ground
Orders shipped via UPS Ground typically arrive within 5 to 7 days from the date the order is shipped. UPS Ground is not available for PO Boxes, APO's or FPO's, Alaska or Hawaii.

USPS
Orders shipped via USPS Mail typically arrive within 5 to 7 days from the date the order is shipped. Delivery to Alaska, Hawaii and other non-continental US territories can take a few days longer.

International Shipping Options
Our international shipping prices are based on our actual shipping costs to each country. All shipping information is available for your review before finalizing your order.

Shipping to Canada
Shipping to Canada costs slightly more than shipping within the US but significantly less than shipping to most other countries. Prices average around $13 (USD).

Limitation of Liability
Each product we sell is legal in the United States. However, foreign governments and customs authorities often have different ideas of what is legal to import. Certain countries do not allow the importation of adult Sex Toys. We cannot accept responsibility for any items that are confiscated, seized or otherwise diverted by foreign governments, foreign customs authorities or other foreign agencies. All tariffs, taxes and import duties are the sole responsibility of the customer.

Price Adjustments
International shipping prices fluctuate from time to time and occasionally our cost to ship an order internationally is higher than what was quoted to the customer during the checkout process. If the cost to ship your order is higher than the shipping price quoted during the checkout process we will contact you prior to shipping your order. You can choose to continue your order, change the shipping address for your order, or cancel your order. If you choose to continue with your order your grand total will be recalculated with the updated shipping charges.

Shipping and Billing Address
Please note that the shipping and billing address must be the same for international orders. We will not accept, for example, an order shipped internationally that is billed to a US mailing address.

Discreet Packaging and Shipping
We recognize that most of our customers want to maintain their privacy when ordering adult toys. For that reason all orders are shipped discreetly in either plain brown or white boxes. Fed Ex orders are shipped in standard Fed Ex Express boxes. The Naked Dildo logo is not present anywhere on our packaging or on the return label, nor is any description of the package contents. The return address will say "Carlson Productions".

Order Status
Currently Not available

Order Tracking
After we ship your order we'll send you a shipping confirmation email. This email will include your package tracking information which you can use to track the progress of your shipment. The Web addresses for our carriers are: www.fedex.com, www.ups.com, and www.usps.com

Order Processing
Orders are sent to our warehouse for packaging shortly after they're placed. We ship most orders within 48-72 hours (excluding weekends). Orders can take longer depending on the time of day they're placed, the day of the week they're placed, or other factors. For example, an order placed at midnight on Friday will not be shipped until at least Monday.

Product Availability
We ship orders as quickly as possible. On occasion an item will go out of stock, in which case that item is backordered. In most cases it takes just a few days to receive backordered items from the manufacturer. If there is a delay at the manufacturer for an item it can take longer, but this is uncommon.

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